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About your pen
Conway Stewart provides a full service pen repair and restoration for our modern writing instruments made from 2005.
Our standard service cost is £50 when the pen is sent to our address in England and $100 when sent to our location in the United States. This service covers professional cleaning, removal of ink and ink remains from the nib, breather tube and feed assembly, replacement of an ink sac or converter cartridge and full polishing of the writing instrument. All repairs use genuine Conway Stewart replacement parts.
Should your modern Conway Stewart writing instrument require replacement pen parts please contact our Repair and Restoration Department for a quote by email prior to sending your pen: repairs@conwaystewart.co.uk or telephone +44 (0) 1752 753781.
When sending your pen to our service locations please make sure of the following:- Insure your shipment.
- Request a signature upon delivery.
- There is no need to send the original Conway Stewart packaging however make sure that your pen is fully protected from any possible transit damage.
- Finally, we ask that the writing instrument is empty of ink. If you ship your pen full of ink it can leak and result in permanent damage.
We will acknowledge receipt of your repair/service and will advise details of the tracking information when returning the writing instrument.
Please enclose a cheque made payable to 'Conway Stewart' in the amount of £50 or $100 as appropriate -- we are sorry that we will be unable to service your pen if it is unaccompanied by a payment.
For our standard repair service we aim to dispatch your pen within 7 working days of receipt.
Vintage Conway Stewart pens made prior to 2005.
Please contact our Repair and Restoration Department for information by email prior to sending your pen: repairs@conwaystewart.co.uk or telephone +44 (0) 1752 753781. Our professional staff will be pleased to assist you with information and support.
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Conway Stewart American Repairs: |
Please Send To:
Repairs and Restoration Department
Conway Stewart Manufacturing (UK) Limited,
2 & 3 Haxter Close,Belliver Estate,
Plymouth PL6 7DD,
England
Tel - +44 (0) 1752 776 776
Fax - +44 (0) 1752 772 333
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Please Send To:
Repairs and Restoration Department (USA)
Mary Burke
Conway Stewart Customer Services,
26828 Maple Valley Hwy, Suite #183
Maple Valley, WA 98038-8379
United States of America
maryburke@conwaystewart.co.uk
Tel - 1 425 432 0816
Fax - 1 425 413 9289
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Should you wish to contact the Repair and Restoration Department for repair location centres for all other countries please send your email to repairs@conwaystewart.co.uk or call +44 1752 753781.
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Each Conway Stewart pen has been made to last for generations using the highest quality materials. To ensure your pen gives you years of pleasurable service we recommend the following Conway Stewart Care Guide
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| Fountain Pen |
| Ballpoint Pen |
| Roller Pen |
| Pencil |
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